What personal information we collect
The information we collect and hold may include your name and contact information (including telephone and facsimile numbers, and email addresses), information relating to the operation of your business, other reference information and information about other parties that you may conduct, or are interested in conducting, business with. If you have requested that we act in a broking capacity for certain reinsurance related services we may also collect and hold other information required to provide such services or assistance to you.
You may be able to deal with us without identifying yourself (i.e. anonymously or by using a pseudonym) in certain circumstances, such as when making a general inquiry relating to the services we offer. If you wish to do so, please contact us to find out if this is practicable in your circumstances. However, if you do not provide us with the information that we need, we or any of our third party providers may not be able to provide you with the appropriate services.
How and what Personal Information we collect, and why
We may collect personal information in a number of ways, including:
- directly from you via our website, the telephone, in writing or email; and/or
- indirectly from third parties, if necessary.
Steadfast Re collects personal information and sensitive information from its clients for the purposes of providing analytical services to those clients about persons connected with its business such as policyholders or customers. You authorise us to contact such third parties for the purposes of providing you with the services that you have requested.
Data is collected from our web site to determine which pages are the most popular, what country users come from, peak usage times and similar information. This data is collected to make our site easier to use so that you can find the information you need more quickly.
Disclosure of your personal information
We may also disclose personal information to any person or authority where we are required to do so by law.
Your obligations when we provide you with personal information
If we give you, or provide you access to, the personal information of any individual, you must only use it:
- for the purposes we have agreed to; and
You must also ensure that your agents, representatives, employees and contractors meet the above requirements.
Accuracy, access and correction of your personal information
Steadfast Re works to ensure that all personal information that it collects directly and uses or discloses is accurate, complete and up-to-date.
In all other circumstances of indirect collection Steadfast Re relies on its clients to ensure the personal information provided to Steadfast Re is accurate, complete and up-to-date.
If you want to obtain access to any personal information that Steadfast Re holds about you, or believe any of your personal information that we hold is inaccurate, incomplete, or it is not necessary to hold it, you can contact us, in the manner set out below, and we will use reasonable efforts to meet your request within 30 days. This right is subject to any exemptions allowed under the Privacy Act and any obligation on Steadfast Re to inform our clients about your request.
Security of your personal information
We take reasonable steps to protect any personal information that we hold from misuse, interference and loss, and from unauthorised access, alteration and disclosure.
For example, we maintain physical security over our paper and electronic data stores and premises, such as locks and security systems. We also maintain computer and network security. For example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems.
However, data protection measures are never completely secure and, despite the measure we have put in place, we cannot guarantee the security of your personal information. You must take care to ensure you protect your personal information (for example, by protecting any usernames and passwords). You should notify us as soon as possible if you become aware of any security breaches.
Links to third party sites
Our website may contain links to other third party websites. We do not endorse or otherwise accept responsibility for the content or privacy practices of those websites or any products or services offered on them. We recommend that you check the privacy policies of these third party websites to find out how these third parties may collect and deal with your personal information.
How to make a complaint
If you wish to make a complaint, request access or correction to your personal information or provide any comments on our please contact our privacy officer, on either:
email@example.com or +61 2 9291 3100.
We will contact you promptly to discuss any concerns once we receive your correspondence.